Paper Forms & Paintless Dent Repair Businesses

When PDR (paintless dent repair) companies have a central office and remote service technicians in the field, the delivery of paper forms in a timely fashion can often become a big challenge.

As mentioned in an previous blog article, there are a number of common paper forms that often need to be filled out and submitted:

• Vehicle Inspection form
• Job estimate in a form acceptable to the customer
• Job estimate acceptance form and signature from the customer
• Work Order/Service Ticket assigned to a specific service technician
• Hiring a service technician and completing the hiring documentation
• Documenting the work (to the customer's standards)
• Submitting the completed work order to the customer for payment (in the proper format)
• Payroll and compensation paperwork for the service technician associated with a specific vehicle and work order

How do you keep all of this paperwork organized? It's not easy!!! This paperwork must be transported, submitted, signed, entered into a computer system, filed, etc. Multiply this effort by a dozen locations, or even hundreds of locations and it can be a daunting task.

This is one of the biggest justifications for automating and mobilizing these processes with rugged handheld computers that synchronize directly with the office.

If you would like to discuss automating and mobilizing your PDR business, or mobile automotive services business please email, or visit MobileDataforce's website.

Paintless Dent Repair & Auto Interiors on Handheld Computers

My sales team just returned from the Mobile Tech Expo in Florida. We learned that our mobile software for paintless dent repair companies was very much in demand. There were many times when we would have a dozen companies surrounding our booth and asking questions about our mobile software solutions.

We also learned a few things that we need to add. We need to develop a version of our FieldSync Automotive that addresses the specific needs of mobile techs that focus on repairing the interiors of cars. My team is already working on that now. This image shows how you can click on a specific area of the interior and associate an inspection and service with it. Call us at 208-384-1200 or email us if you would like more information.

VIN Decoding for Paintless Dent Repair Services

MobileDataforce has developed a technology that allows most any bar code scanner to capture the VIN (vehicle identification number) of an automobile. The significance of this technology is that you can easily capture the 17 digit number, uniquely identify the vehicle, automatically bring up the description of the automobile on your handheld PDA, inspect it and get approval from your customer to work on it.

One of the biggest complaints auto dealers have against PDR companies is duplicate billing. For some reason auto dealers do not like paying twice for work done. They want accurate billing that can be verified by using the VIN to uniquely identify vehicles, approvals and work completed for invoicing.

Mobile Work Orders for Paintless Dent Repair Services

Many owner's of small paintless dent repair services companies ask me how a paper based work order or service request document can be condensed to fit on a small handheld computer screen. Good question! Let me explain some of the ways the team at MobileDataforce would layout the screens in an easy to use manner.

Most automotive service or work order documents are divided into common sections:

• Date, Service Technician name, service ticket number


• VIN number of the vehicle


• Customer Name, address, phone number


• Auto inspection


• Work Performed and description


• Identify equipment that was serviced


• Cost of work performed


• Cost of parts used


• Status of Work (complete, incomplete, outstanding)


• Payment information


• Customer and Service Technician signatures

We use the ability to pre-load the mobile work order application with all the dispatched customer information from the office. Most of the data the service technician enters into the mobile application can be done using:

• Check boxes


• Pick lists


• Radio buttons


• Pull down menus with multiple choice


• Digital signature capture


• Pre-determined labor rates


• Pre-determined parts' pricing


• etc.

We are able to automatically compute the cost of labor and parts and you can even swipe a credit card from many of the handheld PDAs. What is the value of mobilizing a work order or service request service?

• Faster dispatch from the office


• VIN scanning and decoding for unique identification of automobiles


• Prevention of duplicate work orders


• Competitive advantage over paper based competitors


• Pre-populated work orders synchronized to the handheld PDA


• Less data to fill out on work orders


• Instant invoicing for work complete


• Faster collections


• Complete and accurate work orders synchronized back to the work order or accounting system in the office


• Less admin work in the office


• Less dispatch work in the office

The benefits list is very long. If you would like to discuss your business requirements with a mobile solutions expert, please contact MobileDataforce by email or by visiting http://www.mobiledataforce.com/.

Here is another article on mobilizing work orders/service requests using handheld computers.

Optimizing a Paintless Dent Repair Business

Once a service technician is proficient at paintless dent repair services, the next issue is how do they grow a profitable PDR business. There is a finite amount of time and energy in a day, and one service technician can only do so much. As the service technician gets busier with more dealerships and customers, they will need someone to help provide additional services, process invoices, schedule work and market/sell services into more dealerships, etc. This is when the question generally arises as to what technologies should be used to optimize the business.

Since PDR, by its nature, is a mobile business - mobile software and mobile PDA devices are good places to start. Customers/dealerships need to schedule work. MobileDataforce has developed an application called FieldSync Automotive with a desktop FieldSync Manager and a mobile software application called FieldSync Mobile. This is a solution designed for paintless dent repair specialist to optimize their business, provide instant invoicing, document all services and inspections, and develop quality processes that enable you to expand your business and integrate with your accounting software in the office.

The purpose - grow and scale the business. Develop business processes that allow you to efficiently grow the business, ensure quality services and project a professional image.

PDR companies that show up at a dealership with a water stained paper form, don't present the same quality and credibility as a professional PDR service technician that is carrying a rugged handheld computer that is syncing wirelessly with the office scheduling and accounting system.

Paintless Dent Removal - Mobile Software Solution

I have had the opportunity to learn a lot about the paintless dent repair (PDR) business in 2007. Through many conversations with paintless dent repair technicians and managers I have come to learn a few things about how to automate and improve the operations of a PDR franchise, sole proprietorship and/or corporate owned locations. The following articles summarize many of these lessons.

• http://www.mobiledataforce.com/ceoblog/2007/10/review-of-paintless-dent-repair.html


• http://www.mobiledataforce.com/ceoblog/2007/10/paintless-dent-removal-mobile-software.html


• http://www.mobiledataforce.com/ceoblog/2007/10/paintless-dent-repair-mobile-automotive.html


• http://www.mobiledataforce.com/ceoblog/2007/10/mobile-automotive-inspection-software.html


• http://www.mobiledataforce.com/ceoblog/2007/04/paintless-dent-repair-handheld.html


• http://www.mobiledataforce.com/ceoblog/2007/11/mobiledataforce-announces-fieldsync.html